Personal Information Collected at Registration
Opening an account with Cleanwins uses email registration. During an editorial test of the sign-up flow, the form displayed two stages and requested email, password, first name, last name, date of birth, country, currency, phone, city, address, postcode and an optional promo code.
These fields were observed in the interface and reflect what the form requested, not confirmation of how the operator subsequently stores or uses each item. Players considering the Cleanwins online casino site can expect a similar set of fields at sign-up.
Consents Shown During Sign-Up
The tested registration flow displayed several consent points before an account could proceed. These included confirming that the applicant is at least 18 years old, accepting the Terms and Conditions, accepting the Privacy Notice, and a separate consent specifically for promotional communications.
- Age confirmation of at least 18 years;
- Acceptance of the Terms and Conditions;
- Acceptance of the Privacy Notice;
- Separate opt-in consent for promotional communications.
Email and Phone Confirmation Steps
After completing registration in the tested flow, a confirmation link was received by email. A phone field was present in the form, and an SMS verification code was requested after the phone number was entered.
These steps reflect what was displayed during the test and do not by themselves confirm how the operator processes or retains contact data afterwards.
Verification and Personal Data
Based on published verification rules, KYC checks are required before a first withdrawal and may also be requested for account or payment checks. This is a risk-based process rather than a single fixed step applied identically to every player.
Standard document review is typically completed within 24 to 72 hours, though this is not a guaranteed timeframe and longer checks are possible in complex cases. Document review may take place before the stated payment processing period begins.
When Verification May Be Requested
Verification is not limited to a single moment in the account lifecycle. It can be triggered at different points depending on account activity or the details provided.
- First withdrawal request;
- Payment ownership check;
- Bonus or security review;
- Inconsistent account details.
Documents That May Be Requested
When verification is required, Cleanwins may ask for specific documents to confirm identity, address and payment ownership. These requests are risk-based and not every player will be asked for every document type.
- Passport, driving licence or national identity card;
- Recent utility bill or bank statement as proof of address;
- Card, bank account or e-wallet statement confirming payment ownership.
Effect on Withdrawals and Bonus Winnings
Funds may remain pending until player identity and payment method are confirmed. This means a withdrawal can be delayed while document review or a payment ownership check is completed, and additional security checks can extend the overall process further.
Verification may also be requested before bonus-related winnings are approved for withdrawal. Completing verification does not itself guarantee that a withdrawal will be approved.
Operator and Contact Information
Cleanwins is operated by Onimim LTD. Players with questions about account data or verification requests can use the available support channels, which include 24/7 live chat and email at support@cleanwins.com.
These channels provide general contact routes and are not confirmed here as the designated route for formal privacy-rights requests such as access, deletion or consent withdrawal.